Checkout is where you ring up clients when they're done. You tap what they had, choose who did the work so tips and commissions land in the right place, and take payment by card, cash or anything else your salon accepts.
Open Checkout
Click Checkout in the top menu. Managers and admins can use it.
On a computer or large tablet the screen has three parts:
- Categories on the left, with All Items at the top
- Items in the middle: the services and products you sell
- The ticket on the right: what the client is paying for
On a phone you see the ticket first and add items from a pop-up list.
Your menu of items is set up separately from your booking services. If the item grid is empty, start with setting up your checkout menu.
Start a ticket and add items
- Tap New Ticket on the right (on phones, at the top of the screen).
- Tap an item from the grid. On a phone, tap Add Items first.
- Choose the staff member under Who's providing this service?
- Or tap Skip — no service provider for things like a retail product.
- Repeat for everything the client had.
If an item has no set price, SupaDay asks you to type the amount first, then tap Continue.
Items are grouped on the ticket under each staff member's name. To take an item off, tap the X next to it.
Tap a category, then tap items to add them to the ticket.
Add a tip or discount
Once the ticket has items, two buttons appear above the totals:
- Add Tip: type the tip amount and tap Add Tip. If more than one person worked on the client, you can split the tip between them.
- Add Discount: choose % Off or $ Off, pick the Entire ticket or one item, and tap Apply Discount.
The full steps, including how to split tips, are in split payments and tips.
Take payment
The ticket shows Subtotal, any Discount, Tip and the Total. Below that are six payment buttons:
| Button | What happens |
|---|---|
| Card | Sends the charge to your card reader. If no reader is connected, you can type the card details in instead. |
| Cash | Enter Cash Tendered (or tap a quick amount) and SupaDay shows Change Due. Tap Record Cash. |
| Check | Add a check number if you like, then tap Record Check. |
| Gift Card | Records a payment with an optional gift card number. |
| Store Credit | Records a payment with an optional reference number. |
| Other | For Venmo, Zelle, PayPal and similar. Type the Payment Method Name, then tap Record Payment. |
When the last payment covers the balance, SupaDay finishes the checkout on its own and shows Checkout Complete. If you ever see Fully Paid with a Complete Checkout button instead, tap it to finish.
The six payment buttons sit under the ticket total.
Tip: To take part in cash and part on card, just record one payment, then the other. The Remaining amount updates after each one.
Email a receipt
After checkout, an Email Receipt button appears when the ticket has a client with an email address. Receipts are only sent when you tap the button. You can also send one later from Transactions under the Insights menu.
Tap New Ticket to move on to the next client.
Save a ticket for later
If a client isn't ready to pay, tap Save at the top of the ticket. It moves to Saved Tickets on the ticket screen, along with its total and items. Tap it any time to pick up where you left off.
Void a ticket
Tap the trash icon at the top of an open ticket, then confirm with Void. If the client already paid part of it by card, the button reads Void & Refund and that card money goes back to the client's card. This can't be undone.
Check out a walk-in from the turn tracker
In Turns & Checkins, clients you've marked as served have a Checkout button. Tap it and SupaDay opens a new ticket with the service they checked in for already on it. See the turn tracker guide for how walk-ins move through the queue.
FAQ
Frequently asked questions
Why don't I see Checkout in my menu?
Checkout is part of the Grow and Business plans, and only managers and admins can open it. If you're a provider, ask your salon owner or manager to ring up your clients.
Can I take a card payment without a card reader?
Yes. If no reader is connected, the Card payment window lets you type the client's card details in by hand. For tap and chip payments, follow the steps to set up your card terminal.
Does the client get a receipt automatically?
No. Receipts go out only when you tap Email Receipt, and only if the ticket has a client with an email address on file. You can resend a receipt later from Transactions.
How do I fix a payment I entered by mistake?
For cash, check, gift card, store credit and other payments, tap the X next to the payment on the ticket before the checkout is finished. Card payments can't be removed this way. Refund them from Transactions instead.
What happens to tickets I saved but never finished?
They stay in Saved Tickets on the Checkout screen until you open them and finish payment or void them. Nothing is charged until you take a payment.
Related guides
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