The turn tracker keeps your walk-in rotation fair and visible to everyone: who's next, who's on break, and how many turns each person has taken today. It replaces the paper list or whiteboard at the front desk.
Open the turn tracker
Click Turns & Checkins in the top menu (on phones it's the Turns tab). Managers and admins can see it.
The page has three columns:
- Staff Turns: the rotation, with the person who's up next at the top
- History: every turn given out today
- Customer Check-in Queue: walk-ins who checked in by QR code or kiosk
Start the day: clock staff in
Staff who aren't working yet are listed under Not Clocked In.
- Find the staff member under Not Clocked In.
- Tap Clock In. They join the rotation at the bottom.
- Repeat for everyone on shift. Arrival order becomes the starting order.
Tip: If someone is booked for an appointment today, their row shows the time, so you can see who's about to be busy before you hand them a walk-in.
Give a walk-in to the next person
The person at the top of Staff Turns has a Next badge. When they take a client:
- Tap Full Turn on their row for a normal service. It counts as 1 turn.
- Or tap Half Turn for a quick service like a polish change or a bang trim. It counts as 0.5.
- They move to the back of the line and the next person moves up.
Two half turns add up to one full turn, so short services stay fair over the day.
Full and Half buttons sit on every row. The Next badge shows who's up.
Breaks, clocking out and reordering
- Break: on a computer, open the three-dot menu on a row and choose On Break. On a phone, tap the On Break button on their row. They step out of the rotation without losing their place in today's totals. Tap Back In to return them.
- Leaving for the day: choose Clock Out from the same menu, or tap the Clock Out button on a phone.
- End of day: tap Clock Out All at the top of the list. The rotation clears, but today's turn history is kept.
- Change the order: drag a row by the handle on its left.
Fix a mistake with Undo
Gave a turn to the wrong person? In the History column, tap Undo to reverse the last turn. Undo works for today only.
If your salon uses a manager PIN, SupaDay asks for it before reordering the rotation, clocking someone out, undoing a turn, clocking everyone out or changing turn tracker settings. See admin PIN.
History shows every turn with its time, plus each person's total for the day.
See today's totals and past days
Each tile in History shows the staff member, the turn value (1 or ½) and the time. The totals at the bottom add up each person's turns for the day. Use the date picker to look back at earlier days.
Serve walk-ins from the check-in queue
Clients who check in with your QR code or front desk kiosk appear in Customer Check-in Queue with their name, service, preferred staff and wait time.
- When a client is taken, tap Served.
- To take someone off the list, tap the X and choose Remove.
- Served clients move to the Served section. Tap Undo to put them back, or Checkout to ring them up (on plans with checkout).
Want clients to check themselves in? Set up QR check-in or a front desk kiosk.
Turn tracker settings
Tap the gear icon at the top of the page:
| Setting | What it does |
|---|---|
| Allow half turns | Shows the Half Turn button next to Full Turn. |
| Auto-reset rotation daily | Clears the rotation each new day. Turn it off if you're open past midnight. |
| Show floating widgets | Keeps a small "Next up" and check-in queue widget on every page, so you don't have to keep this page open. |
| Enable QR Code Check-in | Gives you a QR code clients scan to join the queue. |
| Enable Front Desk Kiosk | Turns a tablet into a full-screen check-in station. |
FAQ
Frequently asked questions
What's the difference between a full turn and a half turn?
A full turn counts as 1 and is for a normal service. A half turn counts as 0.5 and is for quick services. Both send the person to the back of the rotation, and two half turns add up to one full turn in the daily totals.
Can staff see the turn tracker on their own phones?
The turn tracker page is for managers and admins. Turn on Show floating widgets in settings so the "Next up" widget appears on every page for whoever is running the front desk.
Does the rotation reset every day?
Yes, if Auto-reset rotation daily is on. Everyone starts the day clocked out. Turn it off if your business stays open past midnight so the rotation doesn't clear mid-shift.
I gave a turn to the wrong person. How do I fix it?
Tap Undo in the History column. It reverses the most recent turn for today. If a manager PIN is set, you'll be asked for it first.
Can I see how many turns each person had last week?
Yes. Use the date picker in the History column to open any past day. The totals at the bottom show each person's turn count for that day.
Related guides
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