Every person on your team has a role. The role decides which menus they see and what they can change, so your front desk can run the day without touching billing, and your stylists or techs only see their own work.
Know the three roles
| Role | What they can do |
|---|---|
| Administrator | Everything managers can do, plus Staff, Commissions, Campaigns, Reviews, Website and Settings. |
| Manager | Runs the day: Calendar, Checkout, Turns & Checkins, Customers, Staff Schedule, Services, Reports, Transactions, Booking History and Audit Logs. |
| Provider | For the people doing the services. They see their own calendar (based on their Booking Access), their own earnings under My Earnings, and their profile. |
A few extra rules:
- Billing and Locations show only for the account owner, the person who created the salon's account.
- Managers can't add or remove staff, change roles, or see commission settings.
- Admins and managers always have full access to the calendar for every staff member.
A quick view of who can do what. A provider's calendar rights depend on their Booking Access level.
Change someone's role
- Open the Team menu and click Staff.
- Click Edit on the team member. On a phone, tap their card.
- In the Edit Membership panel, open the Role list and choose Administrator, Manager or Provider.
- Click Update.
Choose a provider's booking access
When the role is Provider, the Edit Membership panel also shows Booking Access. It controls how much of the calendar that person can see and change. You set it one provider at a time.
| Booking Access | What the provider can do |
|---|---|
| No Access | Can't open the calendar. You manage their schedule and bookings for them. |
| View Their Own Calendar | Sees only their own appointments. Client names show, but email and phone are hidden. Can't create or edit bookings. This is the default. |
| Manage Their Own Calendar | Sees and manages their own appointments, with full client details. Can't see other staff calendars. |
| View Entire Team Calendars | Sees everyone's calendar and client details, but can't create or edit a teammate's appointments. |
| Manage Entire Team Calendars | Can book clients with other staff. The other staff member (or a manager or admin) must confirm those bookings. See approving staff bookings. |
| Full Team Calendar Control | Can create, edit and delete appointments for every staff member with no confirmation. |
Tip: Start new hires on View Their Own Calendar. Move them up once they're comfortable booking their own clients.
Hide someone from online booking
Each team member has a Public Booking switch in the Edit Membership panel. Turn it off for people clients shouldn't book online, like a receptionist or someone on leave. Click Update to save. The Public Booking column on the Staff page shows Yes or No for everyone.
Add staff with or without a login
When you click Add Staff and pick the Provider role, SupaDay asks How will this person use SupaDay?
- With account — they can log in themselves: they get an email invite and can check their own schedule and bookings. Click Send Invitation.
- No account — they won't need to log in: they show up on the calendar right away and you handle their bookings and hours. Click Add to Team.
Administrators and managers always get an email invite, because they need their own login. Staff without a login show a No login tag. The full steps are in How to add staff members.
- Tap Add Staff
- Name, role, email
- Invitation sent
Remove someone from the team
On the Staff page, click Remove from Team next to the person and confirm with Remove. They lose access to your salon right away and their working hours are cleared. Their past bookings aren't deleted. You can't remove yourself or the last administrator.
FAQ
Frequently asked questions
What's the difference between a manager and an admin?
Managers run daily work: calendar, checkout, turns, customers, staff schedules, services and reports. Admins can also add and remove staff, change roles, set commissions, run marketing, and change salon settings.
Can a provider see other staff members' appointments?
Only if you give them View Entire Team Calendars, Manage Entire Team Calendars or Full Team Calendar Control as their Booking Access. On the default level, View Their Own Calendar, they see only their own appointments.
Why can't a provider see client phone numbers?
Their Booking Access is set to View Their Own Calendar, which hides client email and phone. Change it to Manage Their Own Calendar or higher in Team, Staff, Edit.
Why don't I see Billing in the menu?
Billing and Locations show only for the account owner, the person who created the salon's SupaDay account. Ask them to make billing changes.
Can I take a staff member off my booking page without removing them?
Yes. Open Team, Staff, click Edit, turn off Public Booking and click Update. They stay on your team and calendar, but clients can't pick them online.
Related guides
Still stuck?
Email us and a real person will reply, usually the same day.