How to Cancel, Reschedule or Mark a No-Show

Plans change. When a client cancels, runs late or doesn't show up, you can update the booking in a couple of taps and keep an honest record of what happened.

Cancel a booking

1. Click the appointment on the Calendar to open Booking Details.
2. Open the status menu and choose Cancelled.

The change saves right away. The booking stays in your records, so you can still see it in the client's history and in reports. If the client has an email on file and email notifications turned on, SupaDay emails them that the booking was cancelled.

Reschedule to a new time

There's no separate reschedule button. Moving a booking is just an edit:

1. Click the appointment to open Booking Details.
2. Click Edit Booking.
3. Change the date and time. You can also switch the Provider if the client is moving to someone else.
4. Click Save Changes.

SupaDay emails the client the updated details if they have an email on file.

Need the same visit to be longer or shorter instead? Drag the bottom edge of the appointment in Day view.

Tip: For a repeating booking, SupaDay asks whether to move Only this booking or This and following bookings. See How to set up recurring appointments.

Mark a no-show

1. Click the appointment to open Booking Details.
2. Choose No Show from the status menu.

Marking no-shows instead of deleting them shows you which clients miss appointments often, so you can decide whether to confirm with them before their next visit.

Cancel or delete?

• Cancelled keeps the booking in your history. Use it for almost every cancellation.
• Delete removes the booking for good. Use it only for mistakes, like a duplicate or a test booking. Click Delete in Booking Details and confirm.

Let clients change their own bookings

If you'd rather not handle every change by phone, let clients do it themselves.

1. Click Settings in the More menu.
2. In Customer Self-Service, check Allow customers to modify / cancel their bookings.
3. Click Save.

Clients can then reschedule or cancel their own bookings from the customer portal.

Find cancelled and no-show visits

1. Open Booking History from the Insights menu.
2. Click Filters and set Status to Cancelled or No Show.
3. Narrow it down with From Date and To Date, a staff member or a service if you like.
4. Click Clear Filters to see everything again.

You can also change a booking's status from the status menu on each row of this list.