How to Split a Payment and Share Tips Between Staff

Clients don't always pay one way. Some put part on a card and part in cash, and a lot of tickets have two staff members who should share the tip. SupaDay handles both on the same ticket, so your totals and each person's tips stay right.

Split a payment across methods

There's no separate "split" button. You just record more than one payment on the ticket:

1. Open the ticket in Checkout.
2. Tap the first method, for example Cash.
3. Enter the part the client is paying this way and tap Record Cash.
4. The ticket now shows the Remaining amount.
5. Tap the next method, for example Card, and charge the rest.

You can mix any of the six methods: Card, Cash, Check, Gift Card, Store Credit and Other. When the balance reaches zero, the ticket shows Fully Paid and the checkout finishes.

For a card, tap Custom Amount if you want to charge only part of the balance on the reader, then type the Charge Amount.

Fix or remove a payment

Payments already taken are listed above the payment buttons. With two or more, tap the summary line (for example "2 payments") to see each one.

• Tap the X next to a cash, check, gift card, store credit or other payment to remove it.
• Card payments can't be removed from the ticket. Refund them from Transactions instead.

Add a tip

1. On the ticket, tap Add Tip.
2. Type the Tip Amount. On a computer you can also tap $5, $10 or $20 on the keypad.
3. Tap Add Tip.

The tip shows under the staff member's name on the ticket and is added to the total. To change it, tap the tip amount again, adjust it and tap Update Tip, or tap Remove Tip.

Split a tip between staff

When more than one staff member is on the ticket, the tip window shows Split between staff with a box for each person.

1. Tap Add Tip and enter the full tip.
2. Choose how to share it:
   • Split Evenly gives everyone the same amount.
   • Split by Service shares it by how much each person's services cost.
   • Or type each person's amount in their box.
3. Tap Add Tip to save.

The amounts have to add up to the tip. If they don't, SupaDay shows the difference so you can fix it.

Tips added on the card reader

If no tip has been added yet, the card reader asks the client to tip when they pay. The tip is charged to their card along with the service.

• With one staff member on the ticket, the tip goes straight to them.
• With two or more, a Split Tip window opens. The Tip from Terminal amount is locked because it's already been charged. Use Split Evenly, Split by Service or type the amounts, then tap Complete Checkout (or Confirm Tips if part of the bill is still unpaid).

Heads up: If you add a tip on the ticket before charging the card, the reader won't ask the client for another one.

Change a tip split after checkout

1. Open Transactions from the Insights menu.
2. Click the sale to open Transaction Details.
3. Click Edit next to the Tip line.
4. Change each person's share in Edit Tip Splitting. The total must stay the same as the original tip.
5. Click Save Tips.

Add a discount

1. On the ticket, tap Add Discount.
2. Choose % Off or $ Off.
3. Under Apply to, keep Entire ticket or pick one item.
4. Add a Reason (optional), like "First visit" or "Loyalty".
5. Enter the Percentage or Amount and tap Apply Discount.

The discount shows on the ticket under the item or at the bottom for the whole ticket. Tap its X to remove it, or open Add Discount and tap Remove All Discounts.