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How to View Booking History and Audit Logs

Booking History shows every appointment in your system — past, present, and future. Audit Logs track every change made to bookings, so you can see who did what and when.

Booking history

Open booking history

Go to Booking History (under the Insights menu). The page shows all bookings with filters to narrow down what you're looking for.

Filter bookings

Six filters across the top:

  • Search Customer — type a name or email
  • Status — All Statuses, Pending, Confirmed, Cancelled, Completed, No Show
  • Service — filter by specific service
  • Provider — filter by specific staff member
  • From Date and To Date — date range

Click Clear Filters to reset.

Table columns

Each booking shows: Customer (name + email), Service, Provider, Created (who and when), Last Modified (who and when), Date & Time, Status, and Actions.

You can sort by Created, Last Modified, or Date & Time — click the column header to toggle ascending/descending.

Actions

From the actions column on each row, you can:

  • Change the status using the dropdown
  • View the booking details
  • Edit the booking
  • Delete the booking

You can also create a new booking with the + Booking button at the top.

Audit logs

Open audit logs

Go to Audit Logs (under the Insights menu). Available on the Grow plan and above.

What audit logs show

Every time a booking is created, updated, or deleted, an entry is recorded with:

  • Booking — which booking was affected (with customer, service, provider, time, and status)
  • Action — what happened (Created, Updated, Deleted)
  • Actor — who made the change
  • When — timestamp (sortable)
  • Summary — for updates, shows exactly what changed with before and after values (e.g., "Status: Pending → Confirmed", "Provider: Jane → Mary", "Duration: 60 min → 90 min")

Filter audit logs

Use the Filter Activity section at the top:

  • Action — filter by All actions, Created, Updated, or Deleted
  • Actor — filter by a specific team member
  • Search — search by booking, customer, or provider name

Click Apply to filter, or Reset to clear.

Why audit logs matter

Audit logs help you:

  • Settle disputes about booking changes
  • Track which staff member modified an appointment
  • See exactly what was changed and when
  • Maintain accountability across your team