When a client says "I booked for 2 o'clock" or a staff member asks who moved their appointment, you can check. Booking History lists every appointment, and Audit Logs records every change made to them.
Open Booking History
Click Insights in the top menu, then Booking History. The page is titled Bookings and lists past, today's and upcoming appointments.
To add an appointment from here, click + Booking at the top.
Find a booking
Use the filters at the top of the list:
- Search Customer: a client's name or email
- Status: All Statuses, Pending, Confirmed, Cancelled, Completed, No Show or Awaiting confirmation
- Service: All Services or one service
- Provider: All Providers or one staff member
- From Date and To Date: a date range
Click Clear Filters to reset. On a phone, tap Filters to show them.
Times are shown in your salon's time zone.
Read the booking list
Each row shows the Customer, Service, Provider, Created (when and by whom), Last Modified (when and by whom), Date & Time and Status.
Click the Created, Last Modified or Date & Time heading to sort by it. Click again to flip the order.
Change a status or open a booking
In the Actions column of each row you can:
- Pick a new status from the dropdown, for example Completed or No Show. It saves right away.
- Click View to see the booking.
- Click Edit to change it.
- Click Delete to remove it. Recurring bookings ask whether to delete Only this booking, This and following bookings or the Entire series.
When you view or edit a booking, the bottom of the window shows its recent changes and a link: See all activities for this booking..
Every booking carries one status. Change it from the Actions column.
Open Audit Logs
Click Insights, then Audit Logs. The page is titled Booking Audits. Managers and admins can see it.
Every time someone creates, changes or deletes a booking, SupaDay adds an entry with:
| Column | What it shows |
|---|---|
| Booking | The client, service, staff member and appointment time |
| Action | Created, Updated or Deleted |
| Actor | Who made the change, or "System" if SupaDay did it |
| When | The date and time of the change. Click to sort. |
| Summary | What changed, with before and after values |
The summary reads like "Status: Pending → Confirmed" or "Provider: Jane → Mary", so you can see exactly what moved.
Filter the audit log
Use Filter Activity at the top:
- Action: All actions, Created, Updated or Deleted.
- Actor: All team members or one person.
- Booking / Customer / Provider: search by name.
- Click Apply. Click Reset to clear.
Filter by action or team member to find a change fast.
Settle a booking dispute
- Search for the client in Audit Logs.
- Find the booking's Created entry to see when it was made and for what time.
- Look at any Updated entries to see who moved it and when.
Tip: Admins can see what each role is allowed to change in staff roles and permissions.
The audit log shows the original time, the change and who made it.
FAQ
Frequently asked questions
Who can see Booking History and Audit Logs?
Both are in the Insights menu for managers and admins. Audit Logs is part of the Grow and Business plans.
Does the audit log show changes clients make themselves?
Yes. Changes made from your online booking page, like a client rescheduling or cancelling, are recorded too. The Actor column shows who made the change.
Can I see the history of one booking?
Yes. Open the booking from Booking History or the calendar and click See all activities for this booking at the bottom. Audit Logs opens with only that booking's changes.
Are deleted bookings still in the audit log?
Yes. Deleting a booking adds a Deleted entry, so you can still see that it existed, who deleted it and when.
Can someone edit or remove an audit entry?
No. Audit entries are recorded automatically and can't be edited or deleted from SupaDay.
Related guides
Still stuck?
Email us and a real person will reply, usually the same day.