QR check-in lets clients sign themselves in from their own phone. Walk-ins join your waiting list, and clients with an appointment let you know they've arrived, without anyone at the desk stopping what they're doing.
Turn on QR check-in
- Click Turns & Checkins in the top menu (on phones, the Turns tab).
- Tap the gear icon to open Turn Tracker Settings.
- Under Customer Check-in, turn on Enable QR Code Check-in.
Your QR code and check-in link appear right below the switch.
Check-in options live in the turn tracker settings.
Print the QR code
- Tap Download QR Code. It saves a ready-to-print page with your salon name, the code and the words "Scan to Check In".
- Open the file and print it.
- Put it where clients look when they walk in: the front counter, the door or a small stand.
Prefer to share a link? Tap the Copy button next to your check-in link and paste it into a text, your website or social profile.
What clients see when they scan
Clients point their phone camera at the code and a check-in page opens with your salon name and the question "How can we help you today?". There are three choices.
I Have an Appointment
- The client types their phone number on the keypad.
- If SupaDay finds today's appointment, it says "Welcome back" with their name, service and time.
- They tap Check In. If they have more than one booking today, the button checks them in for all of them.
If no appointment is found, the client taps Continue, enters their name and taps I'm Here. They're added to your check-in queue so your team knows they've arrived.
- Tap “I Have an Appointment”
- Type a phone number
- Checked in
Clients with a booking find it by phone number and check in with one tap.
I'd Like a Specific Technician
The client fills in Your Name, picks someone under Choose a Technician, optionally picks a Service, and taps Join Waiting List.
Anyone Available
The client fills in Your Name, optionally picks a Service, and taps Join Waiting List. They'll be taken by whoever is free.
When they're done, the page shows You're All Set!.
Where check-ins show up
Everything lands on the Turns & Checkins page, in the Customer Check-in Queue column:
- Walk-ins show their name, service, preferred staff member and how long they've been waiting.
- Clients who checked in for an appointment appear under Checked In.
When someone takes a walk-in, tap Served. To take someone off the list, tap the X and choose Remove. The full steps are in How to use the turn tracker.
A walk-in checks in on their phone and appears in your queue right away.
Tip: Got a spare Android tablet? Set it up as a front desk check-in kiosk so clients without a camera-ready phone can tap to check in too.
FAQ
Frequently asked questions
Do clients need to download an app?
No. The QR code opens a web page in the phone's browser. Any phone with a camera that can scan QR codes works.
Can clients check in for an appointment with the QR code?
Yes. They choose I Have an Appointment and type their phone number. If SupaDay finds a booking for today, they tap Check In and show up under Checked In in your queue.
What if a client's phone number isn't found?
They tap Continue, type their name and tap I'm Here. They're added to your Customer Check-in Queue, so your team still sees that they've arrived.
Where do I find my QR code again later?
Open Turns & Checkins, tap the gear icon and look under Customer Check-in. The code, the Download QR Code button and your check-in link are there as long as QR check-in is on.
Who can turn QR check-in on?
Owners and managers can open the turn tracker settings and turn it on or off.
Related guides
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