Your booking page lets clients book themselves any time, day or night, without calling. They pick a service, a staff member and a time, and the appointment lands on your calendar.
Before you start
Online booking needs four things in place:
- A confirmed email. New accounts keep the booking page off until the owner clicks the link in our confirmation email. If you haven't, look for the yellow bar at the top of the app and click Resend email.
- At least one active service. See how to add services.
- Staff with working hours. Clients only see times when someone is working.
- An active plan. Online booking is on during your free trial and on the Grow and Business plans.
Switch on online booking
- Click More in the top menu and choose Settings.
- Scroll to Customer Self-Service.
- Tick Let clients book online.
- The first time, a box asks Where is your salon? Fill in Street address, Suite or unit (optional), City, State, ZIP code and Country. Clients see this address on your booking page.
- Click Save.
Your booking page is now live at supaday.app/book/ followed by your salon's web name, for example supaday.app/book/ace-nails-spa.
Choose how bookings are confirmed
In the same section:
- Automatically confirm public bookings: online bookings are confirmed right away. Leave it off if you'd rather check each one. They wait as pending until you confirm them.
- Allow customers to modify / cancel their bookings: clients can reschedule or cancel from their account. Turn it off if you want them to call you instead.
Click Save after any change.
Check your staff's hours
Clients can book a staff member only during that person's working hours, and only if Public Booking is on for them on the Staff page.
- Click Team and choose Staff Schedule.
- Check each person's week. Days marked Not Working won't show any times.
- Click Edit Schedule to fix someone's hours, then Save Schedule.
Each staff member's week decides which days and times clients can pick.
More detail is in how to set working hours.
See what clients see
Open your booking link in a private browser window to test it like a client would:
- Under Select Service, the client taps a service.
- Under Choose Provider, they pick a staff member and tap Continue.
- They pick a day and an open time.
- On Confirm Booking, they log in or create a free client account, then tap Confirm booking.
The appointment appears on your calendar, and the client gets a confirmation by email (and by text if they gave a phone number and you have text messages on).
- Pick a service
- Pick a stylist
- Pick a time
- Booked — confirmation sent
A client books a service with a staff member in a few taps.
Share your link
Put your link where clients already find you: your Instagram bio, your Google Business Profile, your website and your texts. See how to share your booking link.
FAQ
Frequently asked questions
Why does my booking page say online booking is offline?
The page shows that message when Let clients book online is off, when the owner's email isn't confirmed yet, when the free trial has ended without a plan, or when the location is deactivated. Check those in that order.
Do clients need an account to book?
Yes. On the last step, clients log in or create a free client account with their email. That lets them see, change or cancel their bookings later, if you allow it.
Can clients pick any available staff member?
Clients choose a specific staff member on the Choose Provider step. To hide someone from online booking, turn off Public Booking for them on the Staff page.
Can clients cancel or reschedule online?
Only if Allow customers to modify / cancel their bookings is ticked in Settings. Turn it off and clients have to contact you to make changes.
Why can't a client see a time I know is free?
Clients only see a start time if the staff member is working then and the whole service fits before their next booking or the end of their day. Start times are spaced by your Booking Time Increment in Settings, so a 30-minute step won't offer 10:15.
Related guides
Still stuck?
Email us and a real person will reply, usually the same day.