How to Get More Google Reviews Automatically

Review requests ask every client how their visit went, a little while after they leave. Clients who loved it are sent straight to your Google page to leave a review. Clients who didn't can tell you privately, so you hear about problems first.

Open Reviews

Click More in the top menu, then Reviews under Marketing. The page is called Reviews & Reputation. Only admins can open it, and it's part of the Business plan.

Connect your Google Business Profile

1. Tap Connect Google Profile.
2. Type your business name in Search for your business on Google (at least 3 letters).
3. Tap your business in the results.
4. Check the name and address under Is this your business?
5. Tap Connect This Business.

Once connected, your business name shows a Connected label with links to your Review page and View on Maps.

To switch to a different listing, tap the three-dot menu next to it and choose Change business. To remove it, choose Disconnect. Your past review data is kept.

Turn on automated review requests

Tap the switch next to Automated Review Requests. From now on, SupaDay sends a request after each completed appointment.

• It goes by email when the client has an email on file.
• If there's no email, it goes by text instead, as long as the client has agreed to receive texts.
• Each visit gets one request, and the link stays active for 30 days.

Change when it sends and what it says

1. Tap Edit message.
2. Next to Send, pick 2 hours, 4 hours, 12 hours, 24 hours, 48 hours or 72 hours after the visit. The default is 24 hours.
3. Under Email, edit the Subject and Message. Tap Customer Name, Business Name or Service to add those details.
4. Under Text message, edit the text. It's only used when the client has no email. Tap Review Link to include the link.
5. Check the Preview and Text Message Preview to see what clients will get.
6. Tap Save.

What your client sees

The link opens a simple page that asks How was your experience? with five stars.

• 4 or 5 stars: they're thanked and sent to your Google review page automatically after a few seconds.
• 1 to 3 stars: they see a box to Tell us more (optional) and tap Submit Feedback. That comment comes to you, not Google. A link to leave a Google review is still shown, as Google's rules require.

Tip: Haven't connected Google yet? Requests still work. Happy clients just see a thank-you message instead of being sent to Google.

Track results and read feedback

Five numbers under the setup card show how it's going:

Below the stats, Internal Feedback lists every low rating and every comment clients left, with the client's name, service, stars and date. Use it to follow up with clients who had a bad visit.