SupaDay has two kinds of hours. Your salon's business hours say when you're open. Each staff member's working hours say when that person can take clients. Online booking only offers times inside a staff member's working hours, so both need to be right before clients book online.
Set your salon's business hours
- Click More in the top menu and choose Settings.
- Scroll to Business Hours.
- Tick each day you're open. Days you leave unticked show Not open on this day.
- For each open day, choose the Start Time and End Time (hour and minute).
- Click Save Working Hours.
If you went through first-time setup, these are the hours you entered there. Your time zone is in the same Settings page under Team Information → Team Timezone.
Give each staff member their hours
- Click Team in the top menu and choose Staff Schedule.
- Each person's card shows their week, with Not Working on days off.
- Click Edit Schedule on a card.
- Under Schedule Type, choose Business Hours to copy the salon's hours, or Custom Hours to set their own.
- With Custom Hours, tick the days they work and set a Start Time and End Time for each. Untick a day for a Day off.
- Click Save Schedule.
Heads up: Staff you add later start with no working hours, and clients can't book them online until you set some. Check Staff Schedule every time you add someone.
Put everyone on salon hours at once
Changed your opening hours? Staff schedules don't update on their own. To copy the new hours to your team:
- On Staff Schedule, click Set All to Team Hours.
- Tick the people to update, or click Select All.
- Click Update Selected Staff.
Set All to Team Hours replaces each selected person's week with the salon's hours.
Let staff set their own hours
Staff who have their own login can change their hours themselves. On their dashboard they open Manage Schedule, choose Use Business Hours or Use Custom Working Hours under Your Working Hours, and click Save Schedule. Staff without a login need an admin or manager to do it for them.
A staff member's own schedule page, with the salon's hours shown for reference.
For time off, breaks and more scheduling options, see staff scheduling.
How hours affect bookings
- Online booking: clients only see times when the staff member they picked is working, the full service fits, and they're not already booked.
- Calendar: your team still sees the whole day, so you can book a client outside normal hours by hand when you need to.
- One shift per day: each day has one start and one end time. If someone takes a long lunch, block it as time off on the calendar instead.
FAQ
Frequently asked questions
Why can't clients book a staff member online?
Usually they have no working hours set. Open Team → Staff Schedule and check their card. If every day says Not Working, click Edit Schedule and give them hours. Also check that Public Booking is turned on for them on the Staff page.
If I change the salon's hours, do staff hours change too?
No. Staff keep the hours they had. Click Set All to Team Hours on the Staff Schedule page to copy the new salon hours to the people you choose.
Can I set a lunch break in the middle of a day?
Not in working hours, which have one start and end time per day. Add the break as time off on the calendar so clients can't book into it. See staff scheduling for how to block time.
Where do I change my time zone?
Go to More → Settings, find Team Information and change Team Timezone, then click Save Team Info. All booking times use this time zone.
Can staff change their own hours?
Yes, if they have their own login. They open Manage Schedule from their dashboard. Staff added without a login can't sign in, so an admin or manager edits their hours on the Staff Schedule page.
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